Available for download – Lumoa https://www.lumoa.me Go from customer feedback to action without the guesswork Fri, 09 Feb 2024 08:24:37 +0000 en hourly 1 https://wordpress.org/?v=6.7.1 How to Analyse Support Conversations at Scale: GPT + Lumoa CX Platform in Action https://www.lumoa.me/webinar/how-to-analyse-support-conversations-at-scale/ Wed, 23 Aug 2023 12:14:20 +0000 https://www.lumoa.me/?post_type=webinar&p=19335 The post How to Analyse Support Conversations at Scale: GPT + Lumoa CX Platform in Action appeared first on Lumoa.

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]]> Exploring B2B CX: Trends, Decision-Making Strategies, and Value Proposition https://www.lumoa.me/webinar/b2b-cx/ Tue, 22 Aug 2023 10:58:06 +0000 https://www.lumoa.me/?post_type=webinar&p=19323 The post Exploring B2B CX: Trends, Decision-Making Strategies, and Value Proposition appeared first on Lumoa.

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]]> Leveraging customer experience analytics for improved reporting https://www.lumoa.me/webinar/leveraging-customer-experience-analytics/ Wed, 12 Jul 2023 08:38:44 +0000 https://www.lumoa.me/?post_type=webinar&p=19162 The post Leveraging customer experience analytics for improved reporting appeared first on Lumoa.

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]]> How can we use the science of happiness in CX? https://www.lumoa.me/webinar/how-can-we-use-the-science-of-happiness-in-cx/ Thu, 10 Aug 2023 07:42:06 +0000 https://www.lumoa.me/?post_type=webinar&p=19271 The post How can we use the science of happiness in CX? appeared first on Lumoa.

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]]> Benchmarking: How to Stand Out in Your Industry https://www.lumoa.me/webinar/benchmarking-how-to-stand-out-in-your-industry/ Fri, 30 Jun 2023 08:01:43 +0000 https://www.lumoa.me/?post_type=webinar&p=19076 The post Benchmarking: How to Stand Out in Your Industry appeared first on Lumoa.

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]]> Redefining Corporate Landscapes: AI like GPT in C-Level Decision Making https://www.lumoa.me/webinar/generative-ai-in-csuite/ Thu, 15 Jun 2023 05:55:08 +0000 https://www.lumoa.me/?post_type=webinar&p=18981 The post Redefining Corporate Landscapes: AI like GPT in C-Level Decision Making appeared first on Lumoa.

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]]> Debunking Myths and Unleashing the Power of GPT in Customer Experience https://www.lumoa.me/webinar/debunking-myths-and-unleashing-the-power-of-gpt-in-customer-experience/ Fri, 19 May 2023 16:21:18 +0000 https://www.lumoa.me/?post_type=webinar&p=18944 The post Debunking Myths and Unleashing the Power of GPT in Customer Experience appeared first on Lumoa.

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]]> Lumoa + GPT Demo https://www.lumoa.me/webinar/lumoa-gpt-live-demo/ Thu, 11 May 2023 08:26:41 +0000 https://www.lumoa.me/?post_type=webinar&p=18932 The post Lumoa + GPT Demo appeared first on Lumoa.

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]]> Customer-centric culture: what it is and how you create one https://www.lumoa.me/webinar/customer-centric-culture/ Fri, 28 Apr 2023 06:12:56 +0000 https://www.lumoa.me/?post_type=webinar&p=18846 The post Customer-centric culture: what it is and how you create one appeared first on Lumoa.

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]]> Map the customer journey with Lumoa https://www.lumoa.me/webinar/map-the-customer-journey-with-lumoa/ Fri, 05 May 2023 17:44:30 +0000 https://www.lumoa.me/?post_type=webinar&p=18858 The post Map the customer journey with Lumoa appeared first on Lumoa.

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]]> AI in Customer Experience: Finding the Right Balance for Optimal Outcomes https://www.lumoa.me/webinar/ai-in-customer-experience/ Thu, 13 Apr 2023 12:52:00 +0000 https://www.lumoa.me/?post_type=webinar&p=18790 The post AI in Customer Experience: Finding the Right Balance for Optimal Outcomes appeared first on Lumoa.

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]]> The future of customer surveys (and how to prepare for it) https://www.lumoa.me/webinar/the-future-of-customer-surveys-and-how-to-prepare-for-it/ Thu, 13 Apr 2023 20:51:53 +0000 https://www.lumoa.me/?post_type=webinar&p=18805 The post The future of customer surveys (and how to prepare for it) appeared first on Lumoa.

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]]> Building relationships across departments to prepare for CX success https://www.lumoa.me/webinar/building-relationships-across-departments-to-prepare-for-cx-success/ Thu, 30 Mar 2023 12:16:16 +0000 https://www.lumoa.me/?post_type=webinar&p=18731 The post Building relationships across departments to prepare for CX success appeared first on Lumoa.

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]]> What telcos can learn about CX from other industries (and the other way around) https://www.lumoa.me/webinar/what-telcos-can-learn-about-cx-from-other-industries-and-the-other-way-around/ Tue, 14 Feb 2023 13:51:14 +0000 https://www.lumoa.me/?post_type=webinar&p=18285 The post What telcos can learn about CX from other industries (and the other way around) appeared first on Lumoa.

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]]> Three things to consider when establishing a CX practice https://www.lumoa.me/webinar/three-things-to-consider-establishing-cx-practice/ Tue, 14 Mar 2023 17:20:13 +0000 https://www.lumoa.me/?post_type=webinar&p=18477 The post Three things to consider when establishing a CX practice appeared first on Lumoa.

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]]> How to get insights from conversations with your customers https://www.lumoa.me/webinar/how-to-get-insights-from-conversations-with-your-customers/ Wed, 08 Feb 2023 14:59:45 +0000 https://www.lumoa.me/?post_type=webinar&p=18267 The post How to get insights from conversations with your customers appeared first on Lumoa.

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]]> Why are we still talking about CX in Financial Services? https://www.lumoa.me/webinar/why-are-we-still-talking-about-cx-in-financial-services/ Fri, 27 Jan 2023 14:49:05 +0000 https://www.lumoa.me/?post_type=webinar&p=18169 The post Why are we still talking about CX in Financial Services? appeared first on Lumoa.

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]]> How to re-energize your VoC programme https://www.lumoa.me/webinar/how-to-re-energize-your-voc-programme/ Tue, 17 Jan 2023 19:53:27 +0000 https://www.lumoa.me/?post_type=webinar&p=18113 The post How to re-energize your VoC programme appeared first on Lumoa.

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]]> How to use public reviews to improve customer experience https://www.lumoa.me/webinar/public-reviews-analysis-webinar/ Wed, 23 Nov 2022 10:47:06 +0000 https://www.lumoa.me/?post_type=webinar&p=17692 The post How to use public reviews to improve customer experience appeared first on Lumoa.

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]]> What’s happening in Customer Experience for Telecom companies https://www.lumoa.me/webinar/cx-in-telcos-2023/ Tue, 18 Oct 2022 06:32:29 +0000 https://www.lumoa.me/?post_type=webinar&p=17464 The post What’s happening in Customer Experience for Telecom companies appeared first on Lumoa.

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]]> Is CX broken? And what you can do about it .. https://www.lumoa.me/webinar/is-cx-broken/ Sat, 17 Sep 2022 08:06:40 +0000 https://lumoa.me/?post_type=webinar&p=17172 The post Is CX broken? And what you can do about it .. appeared first on Lumoa.

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]]> How to use customer insights to close the loop with your customers https://www.lumoa.me/webinar/customer-insights-analysis/ Tue, 13 Sep 2022 12:25:18 +0000 https://lumoa.me/?post_type=webinar&p=17152 The post How to use customer insights to close the loop with your customers appeared first on Lumoa.

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]]> How to Get Started with Customer Centricity https://www.lumoa.me/webinar/how-to-get-started-with-customer-centricity/ Wed, 20 Jul 2022 16:56:25 +0000 https://lumoa.me/?post_type=webinar&p=418 The post How to Get Started with Customer Centricity appeared first on Lumoa.

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]]> Using Customer Feedback to Drive Action https://www.lumoa.me/webinar/using-customer-feedback-to-drive-action/ Wed, 20 Jul 2022 16:58:05 +0000 https://lumoa.me/?post_type=webinar&p=422 The post Using Customer Feedback to Drive Action appeared first on Lumoa.

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]]> Customer Success 101: SaaS Startup’s Secret To Growth https://www.lumoa.me/webinar/customer-success-101-saas-startups-secret-to-growth/ Wed, 03 Aug 2022 13:19:15 +0000 https://lumoa.me/?post_type=webinar&p=16232 The post Customer Success 101: SaaS Startup’s Secret To Growth appeared first on Lumoa.

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]]> Surveys: How to avoid pitfalls and take advantage of AI https://www.lumoa.me/webinar/surveys-how-to-avoid-pitfalls-and-take-advantage-of-ai/ Thu, 04 Aug 2022 14:14:08 +0000 https://lumoa.me/?post_type=webinar&p=16273 The post Surveys: How to avoid pitfalls and take advantage of AI appeared first on Lumoa.

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]]> Why CX Is Vital To Your Organization https://www.lumoa.me/webinar/why-cx-is-vital-to-your-organization/ Thu, 04 Aug 2022 14:11:55 +0000 https://lumoa.me/?post_type=webinar&p=16271 The post Why CX Is Vital To Your Organization appeared first on Lumoa.

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]]> Customer Agency & Lumoa: B2B Customer Experience In The Nordics https://www.lumoa.me/webinar/customer-agency-lumoa-b2b-customer-experience-in-the-nordics/ Thu, 04 Aug 2022 13:25:32 +0000 https://lumoa.me/?post_type=webinar&p=16253 The post Customer Agency & Lumoa: B2B Customer Experience In The Nordics appeared first on Lumoa.

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]]> Customer centricity, a necessity or an option? https://www.lumoa.me/webinar/customer-centricity-a-necessity-or-an-option/ Thu, 04 Aug 2022 13:22:08 +0000 https://lumoa.me/?post_type=webinar&p=16251 The post Customer centricity, a necessity or an option? appeared first on Lumoa.

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]]> Marketing Clinic & Lumoa: Customer Experience Benchmarks In The Nordics https://www.lumoa.me/webinar/marketing-clinic-lumoa-customer-experience-benchmarks-in-the-nordics/ Thu, 04 Aug 2022 13:15:51 +0000 https://lumoa.me/?post_type=webinar&p=16248 The post Marketing Clinic & Lumoa: Customer Experience Benchmarks In The Nordics appeared first on Lumoa.

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]]> Turn Unhappy Customers into Opportunities https://www.lumoa.me/webinar/turn-unhappy-customers-into-opportunities/ Thu, 04 Aug 2022 12:42:44 +0000 https://lumoa.me/?post_type=webinar&p=16242 The post Turn Unhappy Customers into Opportunities appeared first on Lumoa.

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