business value of customer experience – Lumoa https://www.lumoa.me Go from customer feedback to action without the guesswork Wed, 17 Apr 2024 13:51:45 +0000 en hourly 1 https://wordpress.org/?v=6.7.1 Guide to Lumoa https://www.lumoa.me/guide/lumoa-guide-feedback/ Wed, 17 Apr 2024 13:49:27 +0000 https://www.lumoa.me/?post_type=guide&p=20442 It’s a competitive business world, and companies that listen to their customers and act on their feedback are the ones that succeed. Lumoa provides the clarity needed to see which areas require focus and how to act on them effectively. Case Study Overview In this case study, you’ll learn how Lumoa takes complex, scattered feedback […]

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It’s a competitive business world, and companies that listen to their customers and act on their feedback are the ones that succeed. Lumoa provides the clarity needed to see which areas require focus and how to act on them effectively.

Case Study Overview

  • In this case study, you’ll learn how Lumoa takes complex, scattered feedback and turns it into clear insights.
  • You’ll see real examples of how businesses use Lumoa to pinpoint issues, find solutions, and track their progress over time.
  • It’s a journey of continuous improvement, with Lumoa guiding the way.

Discover the Power of Lumoa

As we delve deeper into the following pages, you’ll discover the power of Lumoa in transforming customer feedback into actionable steps that drive better customer experiences. Let’s begin this journey to better understand your customers and build stronger relationships with them through Lumoa.

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]]> State of AI in CX 2024 https://www.lumoa.me/guide/state-of-ai-in-cx-2024/ Fri, 12 Jan 2024 13:10:19 +0000 https://www.lumoa.me/?post_type=guide&p=19822 As we move through 2024, AI’s impact on customer interactions is growing faster than ever.In the report, we cover a bunch of important findings about AI—how it’s used today, how it’s changing things, the good stuff it brings, how much money it can save, and what the future might look like. Here are some of […]

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As we move through 2024, AI’s impact on customer interactions is growing faster than ever.In the report, we cover a bunch of important findings about AI—how it’s used today, how it’s changing things, the good stuff it brings, how much money it can save, and what the future might look like. Here are some of the key points we found:

  • Only about 14% of companies feel they’re really ready to use AI.
  • 87% of them plan to use more AI in handling customer experiences.
  • Just under 29% are actually checking if AI is giving them a good return on their investment.
  • The biggest perks CX leaders see are better personalization, smarter automation, and sharper data analysis.

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]]> Customer Experience Strategy Template https://www.lumoa.me/guide/customer-experience-strategy-template/ Fri, 27 Oct 2023 07:38:38 +0000 https://www.lumoa.me/?post_type=guide&p=19652 Ready your keyboard or your favorite pen and transform your Customer Experience that will take your business to new heights! This comprehensive Customer Experience Strategy Template is designed to guide you through the process of creating a winning CX strategy that resonates with your customers and drives business success. What’s Inside? A Step-by-Step Guide: Go […]

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]]> Ready your keyboard or your favorite pen and transform your Customer Experience that will take your business to new heights! This comprehensive Customer Experience Strategy Template is designed to guide you through the process of creating a winning CX strategy that resonates with your customers and drives business success.

What’s Inside?

  • A Step-by-Step Guide: Go through the essential steps of crafting a customer experience strategy with ease, from reviewing your current strategy to continuous improvement.
  • CX Checklists: Stay on track with our 4 Pillars of CX Strategy Checklist, ensuring you cover all bases for a robust strategy.
  • Editable Text Boxes: Dive deep into each stage with editable text boxes, allowing you to reflect, plan, and implement your strategy seamlessly.
  • Actionable Tips: Discover actionable tips and best practices to enhance your customer experience and foster customer loyalty.

Why Download?

  • Save Time: Why start from scratch? Our template provides a solid foundation, saving you time and effort.
  • Gain Clarity: Break down the complexity of customer experience strategy into manageable parts, gaining clarity and focus.
  • Drive Results: Implement a customer experience strategy that not only meets but exceeds customer expectations, driving tangible results for your business.

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]]> Voice of Customer Template https://www.lumoa.me/guide/voice-of-customer-template/ Thu, 26 Oct 2023 07:40:17 +0000 https://www.lumoa.me/?post_type=guide&p=19653 Jumpstart your VoC analysis with a ready-to-use template, saving you valuable time and resources. Implement changes that matter, enhancing customer experience and contributing to your business’s success. Designed for simplicity and effectiveness, this template is your key to unlocking valuable customer insights and driving positive change in your business. Inside the Template: Guided Analysis: Go […]

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]]> Jumpstart your VoC analysis with a ready-to-use template, saving you valuable time and resources. Implement changes that matter, enhancing customer experience and contributing to your business’s success. Designed for simplicity and effectiveness, this template is your key to unlocking valuable customer insights and driving positive change in your business.

Inside the Template:

  • Guided Analysis: Go through customer feedback with ease, identifying areas for improvement and innovation.
  • Clear Action Points: Turn feedback into actionable steps that positively influence your business’s performance.
  • Motivate Your Team: Make customer feedback accessible and actionable for every employee, fostering a culture of continuous improvement.

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]]> State of Customer Experience 2023 https://www.lumoa.me/guide/state-of-customer-experience-2023/ Thu, 22 Jun 2023 10:41:45 +0000 https://www.lumoa.me/?post_type=guide&p=19009 Discover customer experience trends in our State of Customer Experience report: from the impact customer experience management has in organizations to the usage of CX-related metrics. Our State of Customer Experience report dives into: KPIs and Goals for 2023 and Beyond CX Challenges, Analyzing the Impact of CX Initiatives, and ROI Calculations Evaluating CX Resources […]

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]]> Discover customer experience trends in our State of Customer Experience report: from the impact customer experience management has in organizations to the usage of CX-related metrics.

Our State of Customer Experience report dives into:

  • KPIs and Goals for 2023 and Beyond
  • CX Challenges, Analyzing the Impact of CX Initiatives, and ROI Calculations
  • Evaluating CX Resources and Granting Access to Feedback
  • Direct Customer Feedback, Insights, and CX Touchpoints
  • AI Usage and Potential in CX Management

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]]> From Customer Experience to Business Value https://www.lumoa.me/guide/from-customer-experience-to-business-value/ Thu, 28 Jul 2022 12:35:12 +0000 https://lumoa.me/?post_type=guide&p=681 From Customer Experience to Business Value is a workbook to help you prioritise and sell customer experience initiatives Most companies nowadays agree that customer experience is important, but the real challenge starts when it’s time to prioritise customer experience initiatives over other actions that seem to have a clearer business value.

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]]> From Customer Experience to Business Value is a workbook to help you prioritise and sell customer experience initiatives

Most companies nowadays agree that customer experience is important, but the real challenge starts when it’s time to prioritise customer experience initiatives over other actions that seem to have a clearer business value.

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]]> State of Customer Experience 2018 https://www.lumoa.me/guide/state-of-customer-experience-2018/ Fri, 22 Jun 2018 06:29:21 +0000 https://lumoa.me/?post_type=guide&p=16556 Discover customer experience trends in our State of Customer Experience 2018 report: from the impact customer experience management has in organizations to the usage of CX-related metrics. Our State of Customer Experience report dives into: Key Focus Areas and Challenges Impact of Customer Obsession Customer Experience KPIs

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]]> Discover customer experience trends in our State of Customer Experience 2018 report: from the impact customer experience management has in organizations to the usage of CX-related metrics.

Our State of Customer Experience report dives into:

  • Key Focus Areas and Challenges
  • Impact of Customer Obsession
  • Customer Experience KPIs

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]]> Guide to ROI of Customer Experience https://www.lumoa.me/guide/guide-to-roi-of-customer-experience/ Tue, 16 Aug 2022 05:52:55 +0000 https://lumoa.me/?post_type=guide&p=16551 In this Guide to ROI of Customer Experience you will find: guidelines on how to understand the business value and ROI (Return On Investment) of customer experience new ideas on how to adjust the familiar concepts to your company a pdf workbook with simple instructions to understanding and calculating the ROI and business value of customer experience in your company an excel that […]

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]]> In this Guide to ROI of Customer Experience you will find:

  • guidelines on how to understand the business value and ROI (Return On Investment) of customer experience
  • new ideas on how to adjust the familiar concepts to your company
  • a pdf workbook with simple instructions to understanding and calculating the ROI and business value of customer experience in your company
  • an excel that you can implement in your work to calculate correlation of the financial metrics and your customer experience management activities

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]]> Guide to Customer Experience Management https://www.lumoa.me/guide/guide-to-customer-experience-management/ Tue, 16 Aug 2022 05:22:02 +0000 https://lumoa.me/?post_type=guide&p=16547 By establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. This will enable you to reduce churn and increase your revenue. Our guide to customer experience management helps you in establishing a systematic approach to managing customer experience.

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]]> By establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control.

This will enable you to reduce churn and increase your revenue.

Our guide to customer experience management helps you in establishing a systematic approach to managing customer experience.

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