customer experience in retail – Lumoa https://www.lumoa.me Go from customer feedback to action without the guesswork Tue, 16 Aug 2022 13:52:15 +0000 en hourly 1 https://wordpress.org/?v=6.7.1 2022 State of Shopping Apps https://www.lumoa.me/guide/2022-state-of-shopping-apps/ Thu, 28 Jul 2022 12:23:12 +0000 https://lumoa.me/?post_type=guide&p=678 The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe. The report will cover: Why users have a better experience on Android mobile shopping apps than on iOS. How usability […]

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]]> The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings

We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe.

The report will cover:

  • Why users have a better experience on Android mobile shopping apps than on iOS.
  • How usability elements and technical variables influence the shopping experience.
  • What shopping app categories are rated higher and why.
  • What factors separate leading shopping apps from bottom performers.
  • Textual examples of customer reviews that illustrate their pain points when using shopping apps.

The post 2022 State of Shopping Apps appeared first on Lumoa.

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