customer experience metrics – Lumoa https://www.lumoa.me Go from customer feedback to action without the guesswork Tue, 20 Jun 2023 10:07:53 +0000 en hourly 1 https://wordpress.org/?v=6.7.1 2022 State of Shopping Apps https://www.lumoa.me/guide/2022-state-of-shopping-apps/ Thu, 28 Jul 2022 12:23:12 +0000 https://lumoa.me/?post_type=guide&p=678 The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe. The report will cover: Why users have a better experience on Android mobile shopping apps than on iOS. How usability […]

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]]> The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings

We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe.

The report will cover:

  • Why users have a better experience on Android mobile shopping apps than on iOS.
  • How usability elements and technical variables influence the shopping experience.
  • What shopping app categories are rated higher and why.
  • What factors separate leading shopping apps from bottom performers.
  • Textual examples of customer reviews that illustrate their pain points when using shopping apps.

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]]> How to Calculate the 5 Most Important Customer Experience Metrics and KPIs https://www.lumoa.me/guide/how-to-calculate-the-5-most-important-customer-experience-metrics-and-kpis/ Tue, 16 Aug 2022 06:35:53 +0000 https://lumoa.me/?post_type=guide&p=16557 Get your copy and become an expert on how to calculate the 5 most important Customer Experience metrics and KPIs! Learn from our examples how to calculate and use: Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES) Customer Churn Rate Customer Retention Rate

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]]> Get your copy and become an expert on how to calculate the 5 most important Customer Experience metrics and KPIs!

Learn from our examples how to calculate and use:

  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • Customer Churn Rate
  • Customer Retention Rate

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]]> NPS Benchmarks in Europe https://www.lumoa.me/guide/nps-benchmarks-in-europe/ Tue, 16 Aug 2022 06:17:53 +0000 https://lumoa.me/?post_type=guide&p=16555 In this report, you will find NPS Benchmarks in Europe, with NPS (Net Promoter Score) Industry Averages and NPS leaders according to consumers. By the way, did you know that over 65% of companies are measuring CX with Net Promoter Score? If you are one of those, this is the report for you.

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]]> In this report, you will find NPS Benchmarks in Europe, with NPS (Net Promoter Score) Industry Averages and NPS leaders according to consumers.

By the way, did you know that over 65% of companies are measuring CX with Net Promoter Score? If you are one of those, this is the report for you.

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]]> Net Promoter Score Facts https://www.lumoa.me/guide/net-promoter-score-facts/ Fri, 16 Jun 2023 06:09:35 +0000 https://lumoa.me/?post_type=guide&p=16554 In this infographic, we have collected a few useful Net Promoter Score facts that will help you get started with NPS. You will learn: How to formulate the Net Promoter Score survey What to consider when measuring your NPS How successful businesses use Net Promoter Score to make business decisions

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]]> In this infographic, we have collected a few useful Net Promoter Score facts that will help you get started with NPS.

You will learn:

  • How to formulate the Net Promoter Score survey
  • What to consider when measuring your NPS
  • How successful businesses use Net Promoter Score to make business decisions

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]]> Guide to Net Promoter Score https://www.lumoa.me/guide/guide-to-net-promoter-score/ Tue, 16 Aug 2022 05:45:28 +0000 https://lumoa.me/?post_type=guide&p=16550 With our guide to Net Promoter Score you can master NPS and Customer Experience. This guide will help you to: Understand the fundamentals of NPS Increase NPS survey responses Avoid common NPS mistakes Use Net Promoter Score benchmarks across different industries See how a real company has doubled their NPS score in 6 months

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]]> With our guide to Net Promoter Score you can master NPS and Customer Experience.

This guide will help you to:

  • Understand the fundamentals of NPS
  • Increase NPS survey responses
  • Avoid common NPS mistakes
  • Use Net Promoter Score benchmarks across different industries
  • See how a real company has doubled their NPS score in 6 months

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]]> Guide to Customer Experience Management https://www.lumoa.me/guide/guide-to-customer-experience-management/ Tue, 16 Aug 2022 05:22:02 +0000 https://lumoa.me/?post_type=guide&p=16547 By establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. This will enable you to reduce churn and increase your revenue. Our guide to customer experience management helps you in establishing a systematic approach to managing customer experience.

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]]> By establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control.

This will enable you to reduce churn and increase your revenue.

Our guide to customer experience management helps you in establishing a systematic approach to managing customer experience.

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