how to guides – Lumoa https://www.lumoa.me Go from customer feedback to action without the guesswork Tue, 04 Oct 2022 10:25:21 +0000 en hourly 1 https://wordpress.org/?v=6.7.1 From Customer Experience to Business Value https://www.lumoa.me/guide/from-customer-experience-to-business-value/ Thu, 28 Jul 2022 12:35:12 +0000 https://lumoa.me/?post_type=guide&p=681 From Customer Experience to Business Value is a workbook to help you prioritise and sell customer experience initiatives Most companies nowadays agree that customer experience is important, but the real challenge starts when it’s time to prioritise customer experience initiatives over other actions that seem to have a clearer business value.

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]]> From Customer Experience to Business Value is a workbook to help you prioritise and sell customer experience initiatives

Most companies nowadays agree that customer experience is important, but the real challenge starts when it’s time to prioritise customer experience initiatives over other actions that seem to have a clearer business value.

The post From Customer Experience to Business Value appeared first on Lumoa.

]]> How to Calculate the 5 Most Important Customer Experience Metrics and KPIs https://www.lumoa.me/guide/how-to-calculate-the-5-most-important-customer-experience-metrics-and-kpis/ Tue, 16 Aug 2022 06:35:53 +0000 https://lumoa.me/?post_type=guide&p=16557 Get your copy and become an expert on how to calculate the 5 most important Customer Experience metrics and KPIs! Learn from our examples how to calculate and use: Net Promoter Score (NPS) Customer Satisfaction (CSAT) Customer Effort Score (CES) Customer Churn Rate Customer Retention Rate

The post How to Calculate the 5 Most Important Customer Experience Metrics and KPIs appeared first on Lumoa.

]]> Get your copy and become an expert on how to calculate the 5 most important Customer Experience metrics and KPIs!

Learn from our examples how to calculate and use:

  • Net Promoter Score (NPS)
  • Customer Satisfaction (CSAT)
  • Customer Effort Score (CES)
  • Customer Churn Rate
  • Customer Retention Rate

The post How to Calculate the 5 Most Important Customer Experience Metrics and KPIs appeared first on Lumoa.

]]> Guide to Survey Design Best Practices https://www.lumoa.me/guide/guide-to-survey-design-best-practices/ Tue, 16 Aug 2022 05:57:43 +0000 https://lumoa.me/?post_type=guide&p=16552 Download the guide to survey design best practices to learn: The principles of survey design What types of questions to use The do’s and don’ts of creating questions How to generate insights from survey responses

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]]> Download the guide to survey design best practices to learn:

  • The principles of survey design
  • What types of questions to use
  • The do’s and don’ts of creating questions
  • How to generate insights from survey responses

The post Guide to Survey Design Best Practices appeared first on Lumoa.

]]> Guide to ROI of Customer Experience https://www.lumoa.me/guide/guide-to-roi-of-customer-experience/ Tue, 16 Aug 2022 05:52:55 +0000 https://lumoa.me/?post_type=guide&p=16551 In this Guide to ROI of Customer Experience you will find: guidelines on how to understand the business value and ROI (Return On Investment) of customer experience new ideas on how to adjust the familiar concepts to your company a pdf workbook with simple instructions to understanding and calculating the ROI and business value of customer experience in your company an excel that […]

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]]> In this Guide to ROI of Customer Experience you will find:

  • guidelines on how to understand the business value and ROI (Return On Investment) of customer experience
  • new ideas on how to adjust the familiar concepts to your company
  • a pdf workbook with simple instructions to understanding and calculating the ROI and business value of customer experience in your company
  • an excel that you can implement in your work to calculate correlation of the financial metrics and your customer experience management activities

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]]> Guide to Net Promoter Score https://www.lumoa.me/guide/guide-to-net-promoter-score/ Tue, 16 Aug 2022 05:45:28 +0000 https://lumoa.me/?post_type=guide&p=16550 With our guide to Net Promoter Score you can master NPS and Customer Experience. This guide will help you to: Understand the fundamentals of NPS Increase NPS survey responses Avoid common NPS mistakes Use Net Promoter Score benchmarks across different industries See how a real company has doubled their NPS score in 6 months

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]]> With our guide to Net Promoter Score you can master NPS and Customer Experience.

This guide will help you to:

  • Understand the fundamentals of NPS
  • Increase NPS survey responses
  • Avoid common NPS mistakes
  • Use Net Promoter Score benchmarks across different industries
  • See how a real company has doubled their NPS score in 6 months

The post Guide to Net Promoter Score appeared first on Lumoa.

]]> Guide to B2B Customer Experience Essentials https://www.lumoa.me/guide/guide-to-b2b-customer-experience-essentials/ Tue, 16 Aug 2022 05:30:14 +0000 https://lumoa.me/?post_type=guide&p=16548 Did you know that at least 80% of B2B buyers expect the same buying experience as B2C customers? Our guide to B2B Customer Experience essentials helps you to prepare your business to succeed in the changing conditions and satisfy the growing need of your customers.

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]]> Did you know that at least 80% of B2B buyers expect the same buying experience as B2C customers?

Our guide to B2B Customer Experience essentials helps you to prepare your business to succeed in the changing conditions and satisfy the growing need of your customers.

The post Guide to B2B Customer Experience Essentials appeared first on Lumoa.

]]> Guide to Customer Experience Management https://www.lumoa.me/guide/guide-to-customer-experience-management/ Tue, 16 Aug 2022 05:22:02 +0000 https://lumoa.me/?post_type=guide&p=16547 By establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. This will enable you to reduce churn and increase your revenue. Our guide to customer experience management helps you in establishing a systematic approach to managing customer experience.

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]]> By establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control.

This will enable you to reduce churn and increase your revenue.

Our guide to customer experience management helps you in establishing a systematic approach to managing customer experience.

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