original research – Lumoa

Guide to Lumoa

Anna Pogrebniak — Wed, 17 Apr 2024 13:49:27 +0000

It’s a competitive business world, and companies that listen to their customers and act on their feedback are the ones that succeed. Lumoa provides the clarity needed to see which areas require focus and how to act on them effectively.

Case Study Overview

In this case study, you’ll learn how Lumoa takes complex, scattered feedback and turns it into clear insights.
You’ll see real examples of how businesses use Lumoa to pinpoint issues, find solutions, and track their progress over time.
It’s a journey of continuous improvement, with Lumoa guiding the way.

Discover the Power of Lumoa

As we delve deeper into the following pages, you’ll discover the power of Lumoa in transforming customer feedback into actionable steps that drive better customer experiences. Let’s begin this journey to better understand your customers and build stronger relationships with them through Lumoa.

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State of AI in CX 2024

Anna Pogrebniak — Fri, 12 Jan 2024 13:10:19 +0000

As we move through 2024, AI’s impact on customer interactions is growing faster than ever.In the report, we cover a bunch of important findings about AI—how it’s used today, how it’s changing things, the good stuff it brings, how much money it can save, and what the future might look like. Here are some of the key points we found:

Only about 14% of companies feel they’re really ready to use AI.
87% of them plan to use more AI in handling customer experiences.
Just under 29% are actually checking if AI is giving them a good return on their investment.
The biggest perks CX leaders see are better personalization, smarter automation, and sharper data analysis.

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Customer Experience Strategy Template

wesley.santos — Fri, 27 Oct 2023 07:38:38 +0000

Ready your keyboard or your favorite pen and transform your Customer Experience that will take your business to new heights! This comprehensive Customer Experience Strategy Template is designed to guide you through the process of creating a winning CX strategy that resonates with your customers and drives business success.

What’s Inside?

A Step-by-Step Guide: Go through the essential steps of crafting a customer experience strategy with ease, from reviewing your current strategy to continuous improvement.
CX Checklists: Stay on track with our 4 Pillars of CX Strategy Checklist, ensuring you cover all bases for a robust strategy.
Editable Text Boxes: Dive deep into each stage with editable text boxes, allowing you to reflect, plan, and implement your strategy seamlessly.
Actionable Tips: Discover actionable tips and best practices to enhance your customer experience and foster customer loyalty.

Why Download?

Save Time: Why start from scratch? Our template provides a solid foundation, saving you time and effort.
Gain Clarity: Break down the complexity of customer experience strategy into manageable parts, gaining clarity and focus.
Drive Results: Implement a customer experience strategy that not only meets but exceeds customer expectations, driving tangible results for your business.

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Voice of Customer Template

wesley.santos — Thu, 26 Oct 2023 07:40:17 +0000

Jumpstart your VoC analysis with a ready-to-use template, saving you valuable time and resources. Implement changes that matter, enhancing customer experience and contributing to your business’s success. Designed for simplicity and effectiveness, this template is your key to unlocking valuable customer insights and driving positive change in your business.

Inside the Template:

Guided Analysis: Go through customer feedback with ease, identifying areas for improvement and innovation.
Clear Action Points: Turn feedback into actionable steps that positively influence your business’s performance.
Motivate Your Team: Make customer feedback accessible and actionable for every employee, fostering a culture of continuous improvement.

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State of Customer Experience 2023

wesley.santos — Thu, 22 Jun 2023 10:41:45 +0000

Discover customer experience trends in our State of Customer Experience report: from the impact customer experience management has in organizations to the usage of CX-related metrics.

Our State of Customer Experience report dives into:

KPIs and Goals for 2023 and Beyond
CX Challenges, Analyzing the Impact of CX Initiatives, and ROI Calculations
Evaluating CX Resources and Granting Access to Feedback
Direct Customer Feedback, Insights, and CX Touchpoints
AI Usage and Potential in CX Management

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2022 State of Shopping Apps

Lumoa — Thu, 28 Jul 2022 12:23:12 +0000

The 2022 State of Shopping Apps is an in-depth analysis of shopping apps customer ratings

We’ve analysed more than 75,000 reviews, including multi-lingual comments left by users, from the top 40 shopping apps in Europe.

The report will cover:

Why users have a better experience on Android mobile shopping apps than on iOS.
How usability elements and technical variables influence the shopping experience.
What shopping app categories are rated higher and why.
What factors separate leading shopping apps from bottom performers.
Textual examples of customer reviews that illustrate their pain points when using shopping apps.

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State of Customer Experience 2018

Lumoa — Fri, 22 Jun 2018 06:29:21 +0000

Discover customer experience trends in our State of Customer Experience 2018 report: from the impact customer experience management has in organizations to the usage of CX-related metrics.

Our State of Customer Experience report dives into:

Key Focus Areas and Challenges
Impact of Customer Obsession
Customer Experience KPIs

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Customer Experience in Banking Stats

Lumoa — Tue, 16 Aug 2022 05:35:50 +0000

9 out of 10 customers who feel valued from their bank will stay loyal to it.

That’s why it is important for banks to build better services and products that meet their customers’ biggest needs, while at the same time ensuring that every change will benefit the business. To do that, CX and CI managers have to understand how general trends impact the banking customer experience.

In our infographic, you will find some of the most recent data and trends for the banking industry that can help you figure out how to make your customers feel valued.

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