Tap into Lumoa's customer feedback analytics, the tool for gathering and analyzing feedback from every part of your business. Create your own surveys, pull in responses from third party survey tools, and collect customer feedback from places like online reviews, web forms, support chats, emails, and even phone calls. One single place to access the Voice of your Customers.

Dive into the specifics of your NPS, CSAT, CES scores, star ratings, or other key performance indicators with Lumoa's customer feedback analytics. Discover the reasons behind the rise or fall of these scores and gauge how big of an impact they are having. Imagine knowing that the issue with your check-out process is driving your NPS score down by 4 points. With Lumoa, you can.

Lumoa is the first platform to integrate the power of GPT and combine it with its own proprietary Hybrid AI. We harness GPT's capabilities to provide easy-to-read summaries of what a given customer segment is saying about a specific topic. But that's not all. Lumoa also uses GPT to analyze long conversations, like phone calls, emails, and chats. In a matter of seconds, you get the reason for contact, the root cause, agent recommendations, and other valuable information, such as the customer's sentiment before and after the interaction.

Monitor the progress of improvements and their impact on your key metrics. What's more, sharing the outcomes of your survey campaigns with stakeholders is a breeze. Keep stakeholders and management in the loop about the current status of customer experience, and facilitate swift and informed decision-making. Lumoa brings transparency, sharing, and effectiveness to your feedback journey.