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The B.R.E.A.K. Strategy: From Customer Insights into Real Results w/ Sean Albertson

Discover how to transform customer insights into actionable results with Sean Albertson’s B.R.E.A.K. strategy. Gain practical tools to prioritize customer experience challenges, implement effective solutions, and measure success, driving substantial improvements in your business's customer loyalty and satisfaction.

During the webinar, Sean will show you how to:

  • Identify and remove any obstacles that are not supporting your CX success.
  • Simplify processes to enhance customer satisfaction—while avoiding unnecessary complications.
  • Make lasting process improvements against issues.
  • Identify what are considered to be the inevitabilities and learn how they can best be dealt with.
  • Identify what you consider to be critical factors for always retaining a solid customer experience foundation.

About the Speaker

Sean Albertson – Sean has been a CX leader for 20+ years at several Fortune 200 companies and has been at the forefront of transforming the customer journey to reduce effort and drive customer loyalty. He has created advanced CX programs leveraging text analytics, operational metrics, journey analytics, and survey programs, with artificial intelligence driving real results. Sean shares his experience from the stage as an international speaker and workshop facilitator, as well as an advisor to CX-leading companies. Sean is the author of the award-winning book, 4ROCKS: Reduce Effort, Drive Loyalty, Transform the Customer Journey. See more information on his website, www.cx4rocks.com.

Carlos del Corral – CPO/CMO of Netigate featuring Lumoa, Carlos with his years of expertise, has been the Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers.