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Learn about the latest customer experience trends!

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Use the Voice of your Customers to Improve their Experience: Netigate ft. Lumoa In this session, Garen demonstrates how Netigate, featuring Lumoa, can help you cut through the noise, pinpoint exactly what your customers are saying, and most importantly, turn those insights into action. This isn’t just about gathering feedback; it’s about closing the loop and driving real results for your business.
Mastering AI-Driven Customer Feedback: Insights, Analytics, and Real-Time Solutions Don’t Let Customer Feedback Overwhelm Your Business! We’ll show you how not just to gather and analyze feedback, but also how to close the feedback loop effectively. Additionally, you’ll learn how to socialize feedback across your organization, strategize around it, and operationalize it to drive real business results.
Beyond the Facade: Ensuring Honest and Effective Customer Experience Imagine you recently purchased a product from a company that heavily marketed its exceptional customer service. The ads were everywhere, promising quick responses, personalized support, and a hassle-free experience. However, when encountering an issue, you were stuck in endless loops of automated messages, long wait times, and unhelpful responses. Frustrated and disappointed, you realized that the company's customer experience claims were merely a facade. This is a classic example of CX Washing – where companies advertise a superior customer experience but fail to deliver on those promises. Watch this fireside chat where Joanna Carr and Carlos del Corral defines this issue and help businesses prevent being branded as one.
Achieve Total Experience in your Business with Customer and Employee Experience Join Dimitrios from Netigate and discover how you can achieve Total Experience (TX) by aligning Customer and Employee Experience. Gain insights and learn how to effectively solve the challenges you may face, and drive your business's customer loyalty and satisfaction.
The B.R.E.A.K. Strategy: From Customer Insights into Real Results w/ Sean Albertson Discover how to transform customer insights into actionable results with Sean Albertson’s B.R.E.A.K. strategy. Gain practical tools to prioritize customer experience challenges, implement effective solutions, and measure success, driving substantial improvements in your business's customer loyalty and satisfaction.
The State of AI in Customer Experience Unlock the secrets of leveraging AI to enhance customer experience. Watch our webinar replay to gain actionable insights and real-world strategies from leading CX professionals.
Shaping the Future of Personalized Banking with AI Get ready to explore innovative strategies that blend technology with a human touch, ensuring every financial decision is backed by trust and tailored to every generation's unique needs.
How to Use Generative AI with the Voice of Your Customers If you've spent the past year wondering how to leverage Generative AI (including Chat GPT and similar technologies) to enhance your Customer Experience initiatives, this webinar is a must watch!
CEO Buy-Ins and How You can Effectively Sell CX in Your Organization Have you ever felt like you're just one step away from really nailing customer experience (CX), but something's missing? It's like having all the right ingredients but not quite the recipe. That missing piece? CEO buy-in. Learn a thing or two when it comes to CEO buy-ins and their significance to a better customer experience (CX).
Transforming Customer Experience in Retail: From Insights to Actionable Metrics and Back Curious about transforming customer feedback into your next big win? Join CX experts as they go deep into the secrets of CX in the retail world. From gaining executive buy-in to turning insights into action, this session is packed with real-world strategies.
Little things in Customer Experience: How minor efforts can lead to memorable experiences From the subtle art of 'The Little Things' to leveraging 'Techy Touches,' this session dives deep into creating memorable customer interactions and fostering a positive employee culture. Join Lumoa's CEO and co-founder Carlos Del Corral and CX guru, author & influencer, Dan Gingiss, as they explore practical strategies for refining every aspect of small details that can transform your business! This replay offers an exclusive insight into the often-overlooked elements that can significantly enhance your customer experience.
Customer Support and the C-Suite: the good, the bad, and the ugly of a complex relationship Consider the relationship between Customer Support teams and upper management in the C-Suite. Does it remind you of a Nancy Meyers rom-com, or does it seem more like a Shakespearean drama? In this webinar, Nate Brown delves into the complexities of this relationship and offers several key tips for making it successful. Don't miss out – watch the replay now!
The Role of Customer Support in CX: Leverage Customer Insights, Customer Journeys and more Curious about transforming your Customer Support into a CX powerhouse? Explore the crucial role of Customer Support in CX with experts Suvi Lindfors and Tue Søttrup. From solving resource constraints and manual tagging to leveraging GPT in customer interactions. Start unlocking strategies to enhance customer journeys and make your insights actionable. Watch the replay now!
Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers Itching to get more insights when your customers are not really giving you enough? Let us help you find out why and solve it together as we dig deep into the transformative changes in customer experience (CX) over the past five years, check out insights on evolving trends, analytics shifts, and strategies for future success.
CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback Ever felt stuck on how to use customer feedback in your marketing? Well then check this one out. Join Suvi Lindfors and Dr. Ghizlane Arifine as they share cool tips on blending marketing with customer experience and enhance your ROI. Curious? Watch the replay and see for yourself!
How to Analyse Support Conversations at Scale: GPT + Lumoa CX Platform in Action You know how painful it is to try and analyse conversations at scale for a support centre! Why are people calling? How does the interaction with our agents impact how customers feel? What can we do to reduce the number of conversations?
Exploring B2B CX: Trends, Decision-Making Strategies, and Value Proposition Curious about the ins and outs of B2B customer experience? Check out this webinar that talks about the latest trends and get the lowdown on decision-making strategies. We'll also guide you through mastering that customer journey.
Leveraging customer experience analytics for improved reporting Explore Lumoa's webinar on leveraging CX analytics. Learn strategies for our Impact page, shareable Views, Widgets, and GPT summaries.
How can we use the science of happiness in CX? The role of human emotions and happiness in customer experience is often overlooked, yet it holds significant potential for shaping sustainable competitive advantage. How can we leverage the science of happiness to enhance CX initiatives?
Benchmarking: How to Stand Out in Your Industry By setting internal or external standards through benchmarking, your business can measure its progress and strive for growth. But how do you approach them? What are the benchmarks for different sectors, and what differentiates the top performers?
Redefining Corporate Landscapes: AI like GPT in C-Level Decision Making Many companies claim they are integrating AI into their operations, but how many are actually doing it effectively?
Debunking Myths and Unleashing the Power of GPT in Customer Experience The growing importance of Large Language Models like GPT in customer experience cannot be overstated. But is it everything you need to solve all your business problems?
Lumoa + GPT Demo What does Lumoa look like with an integrated GPT? Let's find out! Watch this demo showcasing Lumoa with an integrated GPT, where we show concrete use cases, real-time issue pinpointing, and exciting future developments.
Customer-centric culture: what it is and how you create one Have you ever wondered if your organization truly has a customer-first culture? Discover the importance of a CX culture and how to promote it in practice, with real-life examples and tips from the pros.
Map the customer journey with Lumoa The customer journey - every good business has one. But how many businesses are tracking their customers as they flow through this journey?
AI in Customer Experience: Finding the Right Balance for Optimal Outcomes Have you been wondering about the influence of large language models like GPT on customer experience? Do you want to learn more about the opportunities and challenges it presents, and how you can use it to your advantage?
The future of customer surveys (and how to prepare for it) Join Carlos Del Corral as he sits down with Peter Verheijde to discuss the future of customer surveys and how to prepare for it.
Building relationships across departments to prepare for CX success Suvi Lindfors will host Ian Golding and Edwin Best to discuss the importance of building relationships across departments to prepare for CX success.
What telcos can learn about CX from other industries (and the other way around) Join Carlos del Corral as he sits down with Merete Medle to talk about what telcos can learn about CX from other industries - and the other way around.
Three things to consider when establishing a CX practice Your company wants to leverage customer experience as a driver for growth (great choice!), and you have taken responsibility for it. But where to start from?
How to get insights from conversations with your customers Garen Di Bernardo, Product Marketing Manager at Lumoa, introduces you to the new and revamped conversation analytics capabilities of Lumoa.
Why are we still talking about CX in Financial Services? Our panel of experts will discuss the current trends affecting customer service in financial services, as well as provide strategies you can implement to ensure your organization continues to offer excellent customer experiences even in tough times.
How to re-energize your VoC programme Join Carlos del Corral as he sits down with Mark Barrett and Sian Kerr from Watermelon research to discuss how to assess and re-energize your VoC programme.
How to use public reviews to improve customer experience In this webinar, we show how it is possible to leverage public reviews and open text comments to take action and improve the overall customer experience.
What’s happening in Customer Experience for Telecom companies In this panel packed with telcos expertise, we look at key challenges and trends in customer experience as telecom companies enter 2023.
Is CX broken? And what you can do about it .. In this fireside chat, Carlos del Corral and Kati Packalén tap into their CX expertise to discuss whether CX is broken, and what you can do about it.
How to use customer insights to close the loop with your customers In this webinar, we look at how to use Lumoa insights to identify exactly what your customers are saying that is affecting their experience.
How to Get Started with Customer Centricity Check out this webinar with Mika Raulas (Roger Studio) to learn from concrete examples what are the most important steps in building customer-centric operations and culture in your organisation.
Using Customer Feedback to Drive Action Join Matthieu Bonelli, founder at CXMania and former Zalando and Casper, to learn how to use customer feedback to drive improvements your customers will love.
Customer Support: Using insights to hear your customers, engage your employees and improve your profits Learn how to utilize customer insights in customer support with Richard Jeffreys, CX expert and founder of CX All.
Customer Success 101: SaaS Startup’s Secret To Growth Want to hear Customer Success stories and best practices from the Customer Success Heroes? Download the webinar and find out how customer success can influence a startup!
Surveys: How to avoid pitfalls and take advantage of AI Watch the webinar together with Matthieu Bonelli, CX coach at CXMania, to learn how to use surveys to drive customer centricity and get actionable insights to support your decision making.
Why CX Is Vital To Your Organization We chat with Gerardo Laino, Head of Customer Experience at Parques Reunidos, one of the leading and fastest-growing leisure park operators, with over 60 parks throughout the world.
Customer Agency & Lumoa: B2B Customer Experience In The Nordics Learn what are the latest trends in business-to-business customer experience management and find out about the best practices in the field from the experts!
Customer centricity, a necessity or an option? Download and listen to our webinar to learn how and why to build and spread customer-obsessed culture and practices in your company.
CX As a Winning Business Strategy The host, Joanna Carr – strategic CX advisor at Allegro and founding member of European Customer Experience Organization (ECXO), shares her expertise on CX as a business strategy.
Marketing Clinic & Lumoa: Customer Experience Benchmarks In The Nordics Marketing Clinic and Lumoa are joining forces to host a live discussion on the state of Customer Experience in the Nordics. Watch the free webinar as we share valuable insights, up-to-date facts and essential information while answering your most burning questions.
Turn Unhappy Customers into Opportunities Learn how to build a successful Customer Experience Management (CXM) strategy and to avoid common mistakes when working with customer feedback.
Miten liikkeelle asiakaslähtöisessä kehityksessä? Miten liikkeelle asiakaslähtöisessä kehityksessä? How to Get Started with Customer-Oriented Development (in English). Unlock the secrets to transforming your business with a customer-first approach in this essential webinar replay.