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Little things in Customer Experience: How minor efforts can lead to memorable experiences

From the subtle art of 'The Little Things' to leveraging 'Techy Touches,' this session dives deep into creating memorable customer interactions and fostering a positive employee culture. Join Lumoa's CEO and co-founder Carlos Del Corral and CX guru, author & influencer, Dan Gingiss, as they explore practical strategies for refining every aspect of small details that can transform your business! This replay offers an exclusive insight into the often-overlooked elements that can significantly enhance your customer experience.

Here’s what our experts will cover:

  • Why small details can make a big splash in CX.
  • The Pebble Idea: Spotting and sorting out those tiny annoyances for your customers.
  • Using tech to add some nice little surprises to your customers’ experiences.
  • EX, the other side of CX: Creating a company culture where there is also employee experience.
  • Keeping things fresh and always looking for ways to improve things for everyone.

About the Speakers

Dan Gingiss – Dan Gingiss is an international keynote speaker and business coach who believes that a remarkable customer experience is your best competitive advantage. His 20-year professional career included leadership positions at McDonald’s, Discover, and Humana. Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and co-hosts the award-winning “Experience This!” podcast.

Carlos del Corral – Carlos has been Director of Mobile Insights and Innovation both at Nokia and Microsoft, driving action thanks to the feedback of millions of customers. He is now Co-founder and CEO of Lumoa, a solution that looks at any type of customer feedback to tell companies what to do next to grow their business.