In this webinar, Nate Brown and Fabrizio Trotti discuss the complexities of the relationship between customer support and the c-suite.
Here’s what to expect.
Nate Brown – Nate Brown is a perpetual student of the world’s greatest experiences and the people who create them. Having spent the first decade of this career managing a complex technical support environment for Occupational Health and eLearning software, Nate transitioned to Customer Experience in 2015. After authoring The Ultimate CX Primer, Brown was dubbed the “CX Influencer of the Year” by CloudCherry in 2019, and a top global CX thought leader by ICMI, Exceeders, Netomi, Martech and many more. Nate also co-created CX Accelerator, a first-class, non-profit community to help Customer Experience professionals grow and succeed in every stage of their career journey.
Fabrizio Trotti – Fabrizio is Marketing and Sales Development Director at Lumoa, and has been involved in Customer Experience in a variety of roles in his 20+ years working in tech organizations. Most notably, he has been Customer Support Team Lead for Supercell, one of the fastest growing companies in Europe, with focus on team expansion, training, and incentives.