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Building relationships across departments to prepare for CX success

Suvi Lindfors will host Ian Golding and Edwin Best to discuss the importance of building relationships across departments to prepare for CX success.

During the conversation, Ian and Edwin will:

  • Examine why businesses are shifting from “one-man armies” to “organization-wide collaboration”
  • Reinforce why it is necessary to build CX initiatives that go beyond the CX department
  • Share tactics on how to sell customer experience to the rest of the organisation
  • Discuss what can be done when a CX programme is met with resistance
  • Introduce some real-life examples from their hands-on experience with CX and CI programmes