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What telcos can learn about CX from other industries (and the other way around)

Join Carlos del Corral as he sits down with Merete Medle to talk about what telcos can learn about CX from other industries - and the other way around.

Merete – who has been a CX leader both at Telia and ICE, and who is now Customer Journey Leader at Peab Realestate Development – will share her broad customer experience knowledge and expertise. Merete and Carlos:

Talk about her personal experience leading CX efforts in different contexts
Share how telecoms can build a reputation and be top-of-mind for their customers
Discuss how to leverage data from different channels and look at the full customer journey
Explore tactics to move past surveys when seeking customer insights

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