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CX As a Winning Business Strategy

The host, Joanna Carr – strategic CX advisor at Allegro and founding member of European Customer Experience Organization (ECXO), shares her expertise on CX as a business strategy.

What you will learn:

  • What your customers expect from customer service and customer experience in the years to come
  • Give insight into how you can collect and use customer insights to guide your customer experience strategies
  • Introduce a 4-step process for initiating CX as a strategy in your business