Lumoa Product News for June 2024

Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

Insights Summaries now show highlights

We wanted you to feel like you could verify the parts of the summary that matter. if we claim that “fingerprint login” is something people are talking about, how much are they talking about it?

With the new Summaries Highlights, you can get that information. Now, sections of the summary will be highlighted in blue, and have a number after them. This number tells you how many people mention the blue phrase, and you can click the phrase to see the associated feedback:

Psst! If you want, you could also disable this feature from the Insights widget settings. Learn more about how the feature works from our knowledge base ????.

Lumoa Surveys now offer language selection

For surveys created directly in Lumoa, we now offer the ability for the person filling out the survey to choose their language in real time.

Note that this does not replace previous survey language options. You can still choose which language gets displayed by default, and Lumoa will also attempt to match the language of your end users browser settings. You can read more about surveys in our knowledge base.

Cards can now offer descriptions

We felt that it could be a bit difficult to fully convey what a specific card might be looking at, just from the name alone. Now when editing the card there is a field called “card info”. Filling that out will cause an Info Bubble to appear on the card, and hovering over it will display whatever is written down in the “card info” field. Check it out below:

This should also make it easier to share cards with colleagues – you can read more about how and why you would want to share dashboards in our knowledge base!

Updates to Conversational Data

Lumoa offers the ability to put entire conversations up for analysis. This means you can easily determine things like the root cause of support contacts!

Conversations got a few quality of life changes recently where they can now use List Cards, and they also got access to the Focus View page which offers a way to get deeper analysis on a certain Topic! Be sure to check them out!

Upcoming webinars

• Due to the summer season, we are going to be slowing down our pace of webinars for the next few weeks, since lots of people will be on holiday. Expect us to come back to our regular cadence soon!

New guides in the Knowledge base to level up your Lumoa experience ????

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:

Added videos in addition to text guides for:

• What is the Focus View?: Article created!

• Getting Started – Insights: Updated to have more of a focus on Summaries, since they are the default Insights type.

• Recurring Topic Modeling: Added a section on time frames, so its more clear on when jobs will run

That’s all folks! Thanks for reading!