Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

We now offer the ability for you to export the entire Impact page into a PDF format. This is one step in a wider initiative to make it easier to generate reports with Lumoa, and to share that information with the rest of your colleagues.

The PDF export option is already live, and you can read more about it in our knowledge base. Below is an example of what your PDF export might look like:

AI Answers allow you to create a question that will be associated with each feedback. An example question could be something like:

Our AI will then take your question, and for each individual feedback, attempt to answer that question. So if you have 100 comments, AI Answers would be able to tell you how many it believes describe a software bug, or how many people are going to churn.

We recently created over 50 “out of the box questions” that can be asked and setup on your data with ease! We have an article that covers AI answers in more detail, but there has never been a better time to start using them! Contact your CS manager or email [email protected] to get started!

You spoke, and we listened. After multiple customers request, we added an ability to view WHO you have shared a Dashboard with, and even remove their access if its no longer needed!

You can read more about how and why you would want to share dashboards in our knowledge base!

We recently launched two new custom graphs that can help you look at your data! The first one is called Heatmap – it lets you set your filters as an X and a Y axis, then the graph will tell you how much feedback you have in each axis.

Below I can see that our “VIP” customers give us the least amount of responses from Germany, and B2C customers from Finland give us the highest number of responses overall:

Our second graph type is Sentiment! This is specifically when you are looking at Impact for Topics. You can then choose whether to view just positive sentiment, or just negative sentiment, for those Topics. Check it out below!

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:

Added videos in addition to text guides for: