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Hi everyone! Suvi and I have some very exciting news to share! When we started Lumoa, we wanted to give every employee, in every organization the power to make the right decisions based on the Voice of the Customer. We had directly experienced how challenging it is to collect, analyse, report on customer feedback, and […]
Netigate and Lumoa join forces giving birth to a new leading European experience management solution. Today, Netigate, a European leader in experience management solutions, announced the acquisition of Lumoa, the first customer experience platform to offer Generative AI technology. This strategic move unites two leading European innovators who are committed to bringing the voices […]
This is Carlos del Corral, CEO and co-founder of Lumoa. And I have some very exciting news to share! By now, we have all heard about the new generative AI solutions that have taken the market (every market) by storm. OpenAI and its ChatGPT product first and foremost. In fact, if you are on LinkedIn, […]
Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Then, Lumoa can analyze that conversation to give you key highlights: Deep issue analysis – Lumoa can tell you what the most common […]
Here are the improvements we have brought to Lumoa in the past month. Changes to SSO login SSO stands for Single Sign on. It allows users for your organization to access Lumoa without you needing to invite them first. Its a generally faster and more secure method of logging in to Lumoa. Now, it just […]
Here are the improvements we have brought to Lumoa in the past month. Share data with other users We want everyone to be able to act based on the voice of the customer. Due to this, we made a few changes to how Dashboards and Cards can be shared with others: Your Private Dashboard can […]
Here are the improvements we have brought to Lumoa in the past month. New improvements to Editing Topics Your Topics are things like “Price” or “Customer Service” – they are created by the Lumoa AI based on what your customers are saying. But, we know that the AI is not perfect. That’s why we give […]
Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment. This is really […]
Lumoa Product News for June 2022 Share Dashboards directly with other users! Ever been in a situation where needed to give someone else your cards? Maybe a VIP is joining Lumoa, and you want them to start off with a tailored Dashboard? Now you can!: Copy any Private Dashboard to get a sharable link Links given to teammates […]
Measure and improve your digital experiences with Lumoa and Giosg. Find out what is the easiest way to collect feedback and get actionable insights from your digital channels.
Lumoa Product News for May 2022 Integrations hub gets further improved! We have spoke before about how Lumoa can pull your web data through an API, with no fees to setup, and it takes just a few minutes! Now this process can be done on a more precise scale, allowing you to filter between apps […]
Lumoa Product News for April 2022 MASSIVE update to the Integrations hub – one click integrations with your favourite apps! Lumoa can now pull your web data through an API, with no fees to setup, and it takes just a few minutes! Pull reviews from popular places like Facebook, Zendesk, Trustpilot, Amazon, and more! Not just […]
Once a month, we send a newsletter with ideas on how to improve customer experience and grow your business.