How to use public reviews to improve customer experience

Whether it is on App Store or Play Store, TrustRadius or Capterra, Tripadvisor or Booking.com, your product is getting ratings and reviews from customers who use it.

And while you are probably very familiar with how many stars or thumbs up you get in average, it is possible you don’t exactly know why people rate the product high or low and what you can do to change that trend.

In this live product webinar, we show how it is possible to leverage public reviews and open text comments to take action and improve the overall customer experience.

Garen Di Bernardo, Product Marketing Manager at Lumoa, will:

• Show you how to bring public reviews in Lumoa within minutes
• Introduce you to the dashboard where you can monitor what customers say in real time
• Explain how to identify key pain points that you can immediately tackle to increase the score
• Tell you how to add your competitors public reviews to the mix, so you can get a reliable benchmark and win in the market

For this webinar, we will be using a set of standard review data publicly available, and of course Lumoa can work with one-click integrations to most sources of open text reviews: App Store, Amazon, Booking.com, Capterra, Facebook, Google Play, Google Reviews, Tripadvisor, Trustpilot.

You can try that for yourself with our Free Trial.

If you want to know more about the tools and platforms Lumoa integrates with, check out our page about Lumoa Integrations.