Garen Di Bernardo, Product Marketing Manager at Lumoa, introduces you to the new and revamped conversation analytics capabilities of Lumoa.
Download this webinar to find out how to get insights from conversations with your customers. No matter if the conversation is via chat, phone, or email.
During the webinar, Garen:
- Talks briefly about Lumoa, our feedback analytics platform
- Shows you how to see entire conversations with customers in Lumoa
- Teaches you where to find the reason for contact for any conversation, without having to read through the full thing
- Tells you how Lumoa makes sense of conversations to give you aggregated topics and insights you can report and act on in real-time
