Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

Lumoa has had an AI that can create Topics based on what your customers are talking about for some time. We also know that GPT and other Large Language Models are on the rise.

So we decided to test how LLM’s stack up to our AI, and what could be improved in our own process. We found:

That’s why, moving forward, we are going to be using a new method to create your Topics. By combining our in house AI with GPT, we are able to create more human sounding Topics that will more accurately categorize your data.

We have a blog post that goes into the testing we did in more detail. Check it out!

Single Sign On (SSO) allows you to add users to Lumoa through using their existing company credentials. Now, you can also create Groups in your Azure Directory, that will map over to the Groups in Lumoa.

In practice, this means you can take things like the “Support Team” group that already exists in your system, and and copy that to Lumoa. Then, as people leave and update the group on your side, the permissions will also be updated in Lumoa.

Check out our dedicated guide on SSO to learn more!

We recently launched a new way for you to look at data over time. Now, when choosing your dates in the calendar tool, you can see and manipulate what you want your previous period to be:

So if you select “this month” then the previous period will display “last month”. The previous period can also be edited manually!

The benefit of this is when Lumoa does score comparisons, you can set the period you want the score to compare to. So in the below example, I can see our overall score has gone up 0.4 points this month compared to last month:

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides: