Product News – October 2023
Last updated on October 31, 2023
Lumoa Product News for October 2023
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
New Custom Page now default page
As you have hopefully noticed, the new Custom page in Lumoa has replaced our previous Impact. The custom page brings with it:
- GPT access for all users has now been enabled
- A faster and smoother UI
- Fully customizable graphs, widgets, settings, and more
If you want some inspiration for how to use the new custom page, check out this webinar on Enhanced Monthly Reporting that shows how you can make custom views like the one below. You can also refer to our Custom Page help doc for more detail.
Actionable Insights Improvements
Our default Insight type is now GPT Summaries, but we wanted to comment that the other insight types still exist – and can give you valuable information about your data!
- Actionable Insights shows you connecting threads within your data
- Insights can be around a Topic, combination of filters, specific phrase, or any combination
Below you can see me swap to our Actionable Insights type and Lumoa tells us that, of the people who are responding to our churn survey, a common thread is the word “update”. you can also select this insight to see that data:
Groups page permission changes
Groups in Lumoa allows you to control what your users can see and do in Lumoa. As an example, you could make a group titled “Swedish Team” and make it so that users in that group can only see data that came from “Country = Sweden”.
Previously, the Groups page used AND logic, but now it uses OR logic for determining permissions. Lets go through what that means with an example. Assume there are two Groups:
- Group A: “Country = Sweden”
- Group B: “Country = Germany”
Under the previous logic, if a user was apart of both groups, they would only see feedback that came from Sweden and Germany. But its kind of hard for a single feedback to come from two different countries at the same time.
This is why we changed the logic. Moving forward, a user apart of the two above groups can see any data that was submitted from either Germany or Sweden. More info can be read about this in our knowledge base.
Upcoming webinars
- Customer support and the C-suite: the good, the bad, and the ugly of a complex relationship
- Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting.
- Little things in Customer Experience: How minor efforts can lead to memorable experiences.
New guides in the Knowledge base to level up your Lumoa experience
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:
New Features
- Default Filter type – Old filter types are being merged into one super type
- Groups new logic – Groups now uses OR instead of AND logic
- Anonymization for social security numbers and fully capital names
- Surveys: Privacy policy field supports mailto email address
- Filters field added in the create/edit card’s settings
- Create cards common use cases
- Removed “show report cards with full info” from Dashboard’s settings
Other Updates
That’s all folks! Thanks for reading!