Lumoa Product News for September 2023

Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

GPT can now summarize any touchpoint

Lumoa GPT can now generate summaries on Filters, Topics, and search terms. This means you can quickly summarize:

• All data from a certain filter, like region, store, age group, etc

• All data talking about a specific topic, like pricing, delivery, etc

• All data mentioning a specific keyword, like “discrimination” or “cancel”

Below you can see me generate a summary of all of our feedback from B2B customers for last month!

Feel free to check out our FAQ on Lumoa GPT to learn how you can get started with the next generation tool in feedback analysis!

New Impact page becoming default

Starting on October 2nd, our new impact page will be becoming the default page in Lumoa. We are doing this for a few reasons, as the new page offers:

• Significantly more customization options, with the ability to save views

• GPT summaries by default for all customers, saving time and increasing ease of use

• Performance enhancements, making everything faster

Every feature should on the old page should have an equivalent on the new page, though some buttons have been moved around. You can find a guide covering everything different about the new page, as well as leave feedback about the new page if you want to let your voice be heard

New tool to help you work with Lumoa

Last month we also launched our new Lumoa Messenger bubble, you may even be using it to read this product news! If not, we have an image of how it looks below:

This tool can be found from the bottom right of all pages in Lumoa. In it, you can search the knowledge base, check out Lumoa news, see previous comms, and complete Checklists!

Checklists are our way of helping you get important things done in Lumoa. They all take just a few minutes to complete, and they will make your Lumoa experience better for you and your teammates. An example is a checklist that teaches you how to share data with others!

Upcoming webinars

• The Role of Customer Support in CX: How to leverage Customer Insights, enhance Customer Journeys, and the Future of Support – How can Marketing truly leverage customer feedback to drive value?

• Lumoa AMA – Every month you get to ask Lumoa questions in a casual, welcoming setting.

• The CX Maturity in Europe: Challenges, Role of Leadership, and How to be Successful in Digital Transformation – what does your organization need to be aware of?

New guides in the Knowledge base to level up your Lumoa experience

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users. Note that you will need to be logged in to Lumoa in order to access certain guides:

• Recently release Rolling Score in Custom Page.

• As spoken about above, GPT summaries can be fetched by selecting a topic, multiple filters and multiple search words at the same time.

• There is no loner a need to save Views or Cards when making changes to a Widget.

• Creating a Card from Dashboard or Collections page has now Custom Page features.

• Update to the new Actionable Insights

That’s all folks! Thanks for reading!