Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!

Lumoa has the ability to mask and anonymize and Personal Identifying Information (PII) that gets sent, even if it is apart of the open text comment. Lumoa now analyzes:

We have an article that covers anonymization in more detail in our knowledge base. This process can now be taken on existing feedback in Lumoa as well as future data that comes in.

Topics in Lumoa are groupings of things your customers are talking about. They are created by an AI, and managed by you, but the AI can suggest improvements for your topics.

Now, those suggestions will be sent to you by email, instead of you having to log in to Lumoa to see them. This is only for accounts that are using the AI generated Topic Modeling.

Lumoa can now automatically remove data after periods of time. This means that you can have any data in Lumoa that is older than two years from today get deleted automatically. This timeframe can be set for any period though, not just years.

This feature is intended to be used for accounts that have sensitive data, or data that has customer information attached to it.

For security and safety reasons though, this feature can only be turned on by Lumoa Admins (wouldn’t want someone to accidentally delete everything before yesterday, right). Contact your CS manager or email [email protected] to learn more about utilizing automatic data removal

We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:

Updates to existing guides:

Other updates: