Product News – June 2023
Last updated on July 6, 2023
Lumoa Product News for June 2023
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
Get email summaries with Lumoa GPT
A select few of you have already been chosen for Lumoa GPT Beta access. This powerful tool will give you Topic Summaries with the click of a button. Now, you can get similar summaries delivered to your inbox every Monday morning, without you have to do any work!
- Automatically get summaries of thousands of feedback
- Summaries are done on a per card basis, you could get multiple at once!
- Safe and secure – none of your data will be stored anywhere outside of Lumoa
Below is an example of the type of summary you might receive. It contains a brief summary of the data overall, as well as changes in scores and common Topics associated with your data.
If you want to also get access to the new GPT functionality, and be on the waitlist for cutting edge features, contact your CS manager or [email protected] to get started! In the meantime, you can check out our GPT FAQ to learn more
Change card types on the fly
With our new save a card modal on the new Impact page, we know we needed to do a face lift for how Cards and List Cards and created.
Now, on any Dashboard, there is an option for “Change card type” that will let you swap between List cards and normal Cards. Instead of making 20 cards for each country you operate in, make ONE list card targeting the country filter!
Check out our guide on creating cards in our knowledge base to learn more.
New Norwegian Topic Modeling
We now offer an AI that will analyze your feedback and create Topics, in Norwegian! The Topics will be created in Norwegian, based on the comments found in the feedback, regardless of the language used in the comment.
You can turn on Topic Modeling using this guide. This will let the Lumoa AI generate Topics for you, dynamically, based on what your customers are talking about. It will even learn over time, based on your specific data.
Upcoming webinars
- Using the science of happiness in CX – Using happiness as a competitive advantage
- Benchmarking Industry Standards – What does it mean to have a good score, relative to your peers?
- Redefining Corporate Landscapes – Using new tools and ideas to make the right changes
New guides in the Knowledge base to level up your Lumoa experience
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
Updates to existing guides:
Other updates:
That’s all folks! Thanks for reading!