Product News – March 2023
Last updated on May 9, 2023
Lumoa Product News for March 2023
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
A new way to invite others to Lumoa
Lumoa just made it easier to bring in your colleagues, and have them start taking actions on the voice of your customers.
- Generate a URL that will invite your teammates to Lumoa for you
- Paste that URL anywhere, such as into Slack, Teams, or an email
- Watch as new people join and get excited about your customers feedback
Using this new feature is quite simple. Admins can invite users as normal from the Userlist page, only now if the “discoverable” box is ticked on, you will get a link that anyone in your domain can access.
Topics now display changes over time
Topic Responses allows you to see which topic your customers are talking about the most – this is independent of score, sentiment, etc. And now, it just got even better!
- Change over time – view how your topics are performing compared to last period
- Movers and shakers – sort to see the biggest change in your Topics, and what is on your customers mind
- Works on any card – values are determined by taking this period (such as last 7 days) and comparing to last period (so the previous 8-14 days)
Insights now use faces for Sentiment! ????
This change is in addition to the positive and negative sentiment colors we had before. We made this change primarily for color blind users who had trouble distinguishing the red and green from one another.
- Green, red, and gray still represent positive, negative, and neutral
- A smiley is positive, a frowny is green, and a ???? is neutral
Note that this feature is only available to data that has a score. If you are viewing open ended or conversational data, then this feature will not be available.
Lumoa Popup surveys can now accept tags
Lumoa allows you to install surveys directly into your site or app, and we call it a “popup” survey. These can be configured to trigger when you want them to, and now you can send background data through them!
- Enhanced tracking – See what page a user was on when they left you feedback
- Deeper Info – Send the info you have on the customer, like their country or age, directly to Lumoa for analysis
- Install it yourself – Lumoa surveys can be created and installed within minutes, allowing you to collect feedback in new and exciting ways!
Read more about creating a survey, and then enabling a popup campaign, in our knowledge base.
KPI widget now visible from Compare page
The Compare page is our premier way to contrast different touchpoints and time periods in Lumoa. Now it got even better!
- Compare overall scores for two time periods, side by side
- Use Topics to discover the reason for the change in score
- Usable on ANY kind of data and touchpoint – compare regions, quarters, and more
Upcoming webinars
- The future of customer surveys, and how to prepare for them – to ask, or not to ask
- Ask Lumoa Anything – an open half hour to ask us at Lumoa anything about the platform, CX, etc!
- Using Lumoa to help map the customer journey – Tracking and monitoring feedback from each stage!
New guides in the Knowledge base to level up your Lumoa experience
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
Updates to existing guides:
- Relation Filters – added to guide.
That’s all folks! Thanks for reading!