Product News – February 2023
Last updated on March 22, 2023
Lumoa Product News for February 2023
Hey everyone! Lovely seeing you again, back with more exciting Lumoa updates! We have had a doozy of a month, with lots of features that we think will make Lumoa better for you. Let’s get started!
New export process
Previously, Lumoa exports were limited to a max of 25k feedback. This meant that if you needed to export more than that, you needed to do multiple exports, combine them after the fact, and it could become messy.
Moving forward:
- Exports are delivered to you by email
- You will need to be logged in to Lumoa in order to access the link in the email
- This new export process has no limits on how much data it can pull
Check out how to export data from Lumoa using this guide. We offer lots of export types for different use cases, but let us know if there is something we missed!
Sorting by score!
Lumoa uses filters to help segment and organize your data. Now, we offer the ability to filter and segment data based on user score:
- Sort by positive or negative – find what your best and worst ratings are saying about you
- Custom sorting – Create your own reports on the feedback that matters to you
Note that this feature is only available to data that has a score. If you are viewing open ended or conversational data, then this feature will not be available.
New percent changes for Topic Responses
Topic Responses allows you to see which topic your customers are talking about the most – this is independent of score, sentiment, etc. And now, it just got even better!
- Change over time – view how your topics are performing compared to last period
- Movers and shakers – sort to see the biggest change in your Topics, and what is on your customers mind
- Works on any card – values are determined by taking this period (such as last 7 days) and comparing to last period (so the previous 8-14 days)
Note – if you see an “infinity” symbol instead of a percentage, this is to indicate that Lumoa cannot compare to the previous time period. This is most likely because there is no data for the previous time period, or because the Topic did not exist at that time, and therefore cannot be accurately compared.
Track keywords and phrases in your feedback
Lumoa has offered the ability to track and alert you to specific feedback using Automated Events for some time. Now, you can get alerted to feedback that contains specific words and phrases as the feedback enters Lumoa:
- Create rules that listen for keywords, such as “cancel”
- Get alerted when feedback comes in matching those keywords
- Followup on the feedback, and close the loop with the customer
New guides in the Knowledge base to level up your Lumoa experience
We made a few new guides to help get new users to Lumoa up and running, as well as to expand knowledge for veteran users:
Updates to existing guides:
- How to Upload Data to Lumoa – added troubleshooting steps
- How to Create and Manage Dashboards – added “Show report cards with full info” function
- How to Create a Survey Campaign – added default filters in Surveys
- How to Manage Filters in Lumoa – added default filters in Filters page
- Advanced expressions – added “before you begin” section
- How to Create a Survey Campaign – added how to add multiple languages to a Popup Survey
- Adding and Removing Keywords – added how AI categorise keywords
- Lumoa Single Sign On (SSO) – added automatic log out
- Getting Started – Insights – added Trending Combo Insights
That’s all folks! Thanks for reading!