Have all your Voice of the Customer sources, such as surveys, reviews, chat, customer support tickets, emails, social media, and manage them all in one platform.
Find actionable and relevant insights from customer data without the need of manually tagging words. Analyze text and feedback at scale in 60+ different languages.
Find important insights from your VoC data and see exactly what, and by how much, different topics drive your customer experience up or down.
Easily share customer insights with your colleagues. Share team- and function-specific, such as insights related to product development, marketing or customer support, etc.
Create triggers and automatic workflows that let you know when something is wrong. Close the loop by following up and acting on feedback in real-time.
Make decisions and validate investments based on data to ensure positive ROI.
With Lumoa you can easily overview all your data in UI and we can examine the data however we want, and track how different parts in the organizations impacts each other.
Kati Packalén, Head of Customer Experience at Postnord
Lumoa is an extremely easy-to-use tool. It allows us to consolidate customer input from different channels. It also helps us optimize our services by finding concrete root causes of any issues.
Jani Heinola, Planning & Strategy of Digital Channels at Telia
Now, when we take on initiatives to improve customer experience, we can monitor the impact of those initiatives in real-time, thanks to Lumoa.
Mikkel Nedza, Head of Business Excellence at One.com