Employee Experience – Lumoa

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Beyond the Facade: Ensuring Honest and Effective Customer Experience Imagine you recently purchased a product from a company that heavily marketed its exceptional customer service. The ads were everywhere, promising quick responses, personalized support, and a hassle-free experience. However, when encountering an issue, you were stuck in endless loops of automated messages, long wait times, and unhelpful responses. Frustrated and disappointed, you realized that the company's customer experience claims were merely a facade. This is a classic example of CX Washing – where companies advertise a superior customer experience but fail to deliver on those promises. Watch this fireside chat where Joanna Carr and Carlos del Corral defines this issue and help businesses prevent being branded as one.
Achieve Total Experience in your Business with Customer and Employee Experience Join Dimitrios from Netigate and discover how you can achieve Total Experience (TX) by aligning Customer and Employee Experience. Gain insights and learn how to effectively solve the challenges you may face, and drive your business's customer loyalty and satisfaction.
Little things in Customer Experience: How minor efforts can lead to memorable experiences From the subtle art of 'The Little Things' to leveraging 'Techy Touches,' this session dives deep into creating memorable customer interactions and fostering a positive employee culture. Join Lumoa's CEO and co-founder Carlos Del Corral and CX guru, author & influencer, Dan Gingiss, as they explore practical strategies for refining every aspect of small details that can transform your business! This replay offers an exclusive insight into the often-overlooked elements that can significantly enhance your customer experience.
CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback Ever felt stuck on how to use customer feedback in your marketing? Well then check this one out. Join Suvi Lindfors and Dr. Ghizlane Arifine as they share cool tips on blending marketing with customer experience and enhance your ROI. Curious? Watch the replay and see for yourself!