B2b – Lumoa

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Customer Support and the C-Suite: the good, the bad, and the ugly of a complex relationship Consider the relationship between Customer Support teams and upper management in the C-Suite. Does it remind you of a Nancy Meyers rom-com, or does it seem more like a Shakespearean drama? In this webinar, Nate Brown delves into the complexities of this relationship and offers several key tips for making it successful. Don't miss out – watch the replay now!
The Role of Customer Support in CX: Leverage Customer Insights, Customer Journeys and more Curious about transforming your Customer Support into a CX powerhouse? Explore the crucial role of Customer Support in CX with experts Suvi Lindfors and Tue Søttrup. From solving resource constraints and manual tagging to leveraging GPT in customer interactions. Start unlocking strategies to enhance customer journeys and make your insights actionable. Watch the replay now!
Redesigning CX programs: Enhancing the Way We Listen, Analyze, and Engage with Customers Itching to get more insights when your customers are not really giving you enough? Let us help you find out why and solve it together as we dig deep into the transformative changes in customer experience (CX) over the past five years, check out insights on evolving trends, analytics shifts, and strategies for future success.
CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback Ever felt stuck on how to use customer feedback in your marketing? Well then check this one out. Join Suvi Lindfors and Dr. Ghizlane Arifine as they share cool tips on blending marketing with customer experience and enhance your ROI. Curious? Watch the replay and see for yourself!
How to Analyse Support Conversations at Scale: GPT + Lumoa CX Platform in Action You know how painful it is to try and analyse conversations at scale for a support centre! Why are people calling? How does the interaction with our agents impact how customers feel? What can we do to reduce the number of conversations?
Exploring B2B CX: Trends, Decision-Making Strategies, and Value Proposition Curious about the ins and outs of B2B customer experience? Check out this webinar that talks about the latest trends and get the lowdown on decision-making strategies. We'll also guide you through mastering that customer journey.