Customer Experience – Lumoa

Select topic ai Available for download b2b b2c banking CEO buy in customer experience customer feedback Customer Insights Customer Journey Customer Support CX insights Cx retail CX Strategy employee experience finance generative ai marketing product webinar retail Support Telco voice of customers


Beyond the Facade: Ensuring Honest and Effective Customer Experience Imagine you recently purchased a product from a company that heavily marketed its exceptional customer service. The ads were everywhere, promising quick responses, personalized support, and a hassle-free experience. However, when encountering an issue, you were stuck in endless loops of automated messages, long wait times, and unhelpful responses. Frustrated and disappointed, you realized that the company's customer experience claims were merely a facade. This is a classic example of CX Washing – where companies advertise a superior customer experience but fail to deliver on those promises. Watch this fireside chat where Joanna Carr and Carlos del Corral defines this issue and help businesses prevent being branded as one.
Achieve Total Experience in your Business with Customer and Employee Experience Join Dimitrios from Netigate and discover how you can achieve Total Experience (TX) by aligning Customer and Employee Experience. Gain insights and learn how to effectively solve the challenges you may face, and drive your business's customer loyalty and satisfaction.
The B.R.E.A.K. Strategy: From Customer Insights into Real Results w/ Sean Albertson Discover how to transform customer insights into actionable results with Sean Albertson’s B.R.E.A.K. strategy. Gain practical tools to prioritize customer experience challenges, implement effective solutions, and measure success, driving substantial improvements in your business's customer loyalty and satisfaction.
The State of AI in Customer Experience Unlock the secrets of leveraging AI to enhance customer experience. Watch our webinar replay to gain actionable insights and real-world strategies from leading CX professionals.
Shaping the Future of Personalized Banking with AI Get ready to explore innovative strategies that blend technology with a human touch, ensuring every financial decision is backed by trust and tailored to every generation's unique needs.
How to Use Generative AI with the Voice of Your Customers If you've spent the past year wondering how to leverage Generative AI (including Chat GPT and similar technologies) to enhance your Customer Experience initiatives, this webinar is a must watch!
CEO Buy-Ins and How You can Effectively Sell CX in Your Organization Have you ever felt like you're just one step away from really nailing customer experience (CX), but something's missing? It's like having all the right ingredients but not quite the recipe. That missing piece? CEO buy-in. Learn a thing or two when it comes to CEO buy-ins and their significance to a better customer experience (CX).
Transforming Customer Experience in Retail: From Insights to Actionable Metrics and Back Curious about transforming customer feedback into your next big win? Join CX experts as they go deep into the secrets of CX in the retail world. From gaining executive buy-in to turning insights into action, this session is packed with real-world strategies.
Little things in Customer Experience: How minor efforts can lead to memorable experiences From the subtle art of 'The Little Things' to leveraging 'Techy Touches,' this session dives deep into creating memorable customer interactions and fostering a positive employee culture. Join Lumoa's CEO and co-founder Carlos Del Corral and CX guru, author & influencer, Dan Gingiss, as they explore practical strategies for refining every aspect of small details that can transform your business! This replay offers an exclusive insight into the often-overlooked elements that can significantly enhance your customer experience.
CX in Marketing: How to Amplify ROI by 100X Through Customer Feedback Ever felt stuck on how to use customer feedback in your marketing? Well then check this one out. Join Suvi Lindfors and Dr. Ghizlane Arifine as they share cool tips on blending marketing with customer experience and enhance your ROI. Curious? Watch the replay and see for yourself!
Customer Support: Using insights to hear your customers, engage your employees and improve your profits Learn how to utilize customer insights in customer support with Richard Jeffreys, CX expert and founder of CX All.